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Olive Margin's avatar

It’s interesting how quickly this starts to feel like an efficiency gain from the outside and a time transfer from the inside.

As more work moves onto the end user, the system records higher productivity and lower costs, while the actual effort hasn’t disappeared - it has simply moved to a place that isn’t counted. Over time that creates a subtle gap between what looks more efficient and what actually requires more input.

That gap is easy to overlook at first, but it quietly reshapes how value is perceived and priced.

mike harper's avatar

Re: When work shifts to the consumer

Now there is a word for it!!!

Enshittification

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